WHY STORE YOUR DETAILS?
Retaining some of your information allows us to send you personalised services, such as being able to recommend things you might like, based on your previous purchases, letting you know about special offers and sales or giving you a preview of new products that will be arriving soon. Added to that, your shopping experience will be quicker and smoother if we already have some of your details on our system. But remember, we can always erase anything we have about you if you wish; you just have to let us know.
WHAT WE COLLECT, WHEN AND WHY
When you interact with us, we gather things like your name, your email details, delivery and billing addresses, phone number etc.. This might be when you place an order, create an account, sign up for a discount or a newsletter or enter one of our competitions.
Be rest assured, we only look at your information that’s necessary to carry out our business, and deliver the service you’ve requested. You can always choose to unsubscribe or restrict the information you supply to us. This will mean that you will no longer receive notifications, offers or newsletters.
At the time you made purchase from us, we will only ever hold the minimum details required in order for you to reference back to a purchase, and we cannot access your payment method as soon as the transaction has been completed. These minimal details will be deleted once we believe you would no longer wish to refer to that purchase (typically about three years). When you place an order, your payment is processed via a third-party company, either Pay Pal or Stripe and they control that payment data.
From time to time, we shall send you service emails which are designed to give assistance following your interactions with the website. These are personalised emails, specifically for you and separate from our newsletters. At any time you wish to stop receiving these, you can unsubscribe by clicking the link provided at the base of each email.
If you use social media, such as Facebook, Instagram, Twitter etc., we might occasionally use information available from those external sources to show you ads we think will be relevant to you, based on your interaction with us. This only happens if your security settings permit it and although there is no escaping ads on these platforms completely, you can manage what adverts are shown to you in your privacy and ad settings within your social media accounts.
HOW WE PROCESS YOUR INFORMATION
We keep limited information about you and your preferences, allowing us to offer the smoothest possible service when you visit our site or communicate with us. For example, this could be placing an order, querying something through customer service, or us sending you a discount code or promotion. It also allows us to speed up payments as we are able to quickly establish we know each other and have transacted before. If you do order from us, your data allows us to keep you up to speed on where your order is and arrange a delivery or return. Certain details you share with us enable us to tailor-make our communications to you and make sure we are telling you about things we believe you are interested in. Lastly, knowing about our genuine customers, helps us detect and reduce fraud and credit risk.
SAFETY & SECURITY
Topzilly.com will never share, sell, rent or trade your personally identifiable information to any third parties without your prior consent. Our database are all secured and your personal details are contained within these networks. Access is only given to a small number of people who need to see it in order to fulfil your requests.
It is sometimes necessary for us to allow another company to access your data in order to perform services on our behalf, for example courier companies. We make sure anyone who provides a service for Topzilly.com enters into an agreement with us and meets our standards for data security and they commit to not using your data for anything other than we have requested in order to complete our service to you.
Like most organisations, Topzilly Limited is bound by the law and if required to do so (for example, when requested by the police or a regulatory or government authority investigating illegal activities) we would have to share your information.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.