TERMS AND CONDITIONS
Contact us if you have any queries relating to these conditions or ordering the products generally by using the contact page.
It is your responsibility to maintain the confidentiality of the password attached to your account, chosen by you when you registered with the website and for restricting access to your computer and/or email address to prevent unauthorised access to your account. We do not know your password.
All the prices appearing on this website are inclusive of taxes (where applicable) at the current rates. The cost of your order will be the price of the products ordered plus the delivery charge. Due to circumstances beyond our control prices may have to be altered from time to time, including any variations in the rate of tax. In the unlikely event of this happening you will be notified and requested to reconfirm your order at the altered price. We are entitled to cancel any contract in whole or in part if a product price is or has been stated incorrectly on the website.
Placing an Order
Orders are subject to acceptance by us and are subject to availability. After placing an order, you will receive a confirmation e-mail from us. Please note that this does not mean that your order has been accepted. Your order is an offer to us to buy a product. You may cancel a contract and receive a refund any time within 14 days after receipt of products by informing us in writing and returning the products to us. We are entitled to refuse any order made by you for any reason.
When placing an order you undertake that all details provided by you ordering goods or services are true and accurate. That you are an authorized person of the credit/debit card or PayPal account used to make your order and there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.
With this you agree to indemnify us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these conditions by you or any other liability arising out of your use of this website; or out of the use of this website by any person using your account number and/or password.
Our Liability to You
We agree that any product bought from us through this website is of satisfactory quality and reasonably fit for all the purposes for which products of this kind are commonly supplied.
We will not be liable to you in contract for any loss of profits, loss of business, loss of anticipated savings, loss of opportunity, loss of data or any other indirect or economic losses whatsoever suffered or incurred by you arising out of the subject of these conditions. Nothing herein shall affect your statutory rights.
SECURE ONLINE SHOPPING
All payment transactions are carried out over an SSL. The padlock symbol, at the bottom of your browser window confirms this level of encryption. If you click on this, you will see our secure certificate, meaning that your data is visible only to us.
UK Standard Delivery
We aim to meet the following timescales but during busy periods, deliveries may take a little longer
We aim to deliver all mainland UK standard delivery orders within three (3) – five (5) working days.
Whilst we will try to deliver products to you as soon as possible we shall not be liable for any failure to make delivery within delivery time estimates stated above.
International Delivery Services
Additional taxes, duty or fees may apply according to local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Unfortunately we don’t have any control over these charges and cannot tell you what the cost would be as customs policies and import duties differ from country to country.
Some countries have import restrictions on certain products or materials. It is your responsibility to determine whether there are any restrictions of our products to your selected destination. Please contact your local customs office for assistance regarding these matters to avoid any disappointment. Delivery may be delayed by local customs because of this but unfortunately this is out of our control.
When you inform us in writing, we will start our missing parcel procedure if your order fails to arrive within 14 days (UK only) and 28 days (International) of dispatch. We will investigate your claim and if we are satisfied that the non-arrival of the parcel belongs to us then a refund will be credited to the credit/debit card or PayPal account used to place the original order. Investigations with Royal Mail can take around 30 days. Please note that we may refuse to make future deliveries to addresses that we consider to be insecure. If this is the case our customer service team will contact you and ask you to provide an alternative delivery address for future orders